Customer Support Executive

Customer Support Executive

full time
Expose Infotech India Pvt Ltd.Calicut
Posted 3 months ago

Qualification: Degree/PG
Experience: 1+ years in customer support/client support/Tele-calling/After sales
Salary: As per Industrial standards
Location: Near calicut Airport
Female candidates only

Requirements:

Excellent communication skills in English and Malayalam
energetic, Pleasing and positive minded personality
Good attitude, customer support and Tele calling skills

 Handle customer queries through calls/emails
 Respond to customer queries based on their priority and urgency levels daily by
 identifying their cause and providing an appropriate solution
 Work with internal departments when issues are identified and follow up to ensure quick resolution
 Should coordinate with End customer and technical team
 Maintaining customer data, preparing reports follow-ups etc.
 Explain the products and services to potential customers
 Provide pricing details Handle customer questions
 Record customer details including reaction to the product or service offered
 Record customer details and details of transaction
 Confirm orders placed with field sales representatives
 Obtain contact details of potential customers from sources including telephone directories and purchased lists
 Schedule appointments for sales staff to meet prospective customers
 Answer telephone calls from potential customers who are responding to advertisements
 Contact customers to follow up on initial interaction

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